General Questions
Q: What is MSD Wholesale Distribution Solutions?
A: MSD Wholesale Distribution Solutions is a premier provider of high-quality wholesale products, offering a wide range of items for businesses and individuals.
Q: How do I browse the latest catalog?
A: You can explore our latest product catalog by visiting our Shop Page or signing up for updates on new arrivals.
Q: Do you have a physical store?
A: No, we operate as an online wholesale distributor, providing efficient and fast delivery to our customers.
Ordering & Payments
Q: How can I place an order?
A: Simply browse our catalog, add products to your cart, and proceed to checkout. If you need assistance, our customer support team is here to help.
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and bank transfers. For bulk orders, we also offer invoicing options upon request.
Q: Is there a minimum order requirement?
A: Yes, we have a minimum order requirement, which varies depending on the product category. Check the product details for specific requirements.
Shipping & Delivery
Q: How long does shipping take?
A: Shipping times vary based on your location and the product. Standard shipping takes 3-7 business days, while expedited options are available at checkout.
Q: Do you ship internationally?
A: Currently, we only ship within United Sates. International shipping options may be available soon.
Q: How can I track my order?
A: Once your order ships, you will receive a tracking number via email to monitor its progress.
Returns & Refunds
Q: What is your return policy?
A: We offer a hassle-free return policy. If you receive a defective or incorrect item, contact us within 14 days for a replacement or refund.
Q: How do I initiate a return?
A: To start a return, please contact our support team with your order details and reason for return.
Q: How long does it take to process a refund?
A: Refunds are typically processed within 5-10 business days after receiving the returned item.
Wholesale & Bulk Orders
Q: Do you offer bulk discounts?
A: Yes, we provide competitive pricing for bulk orders. Contact our sales team for a customized quote.
Q: Can I request a product that’s not in the catalog?
A: Yes! We welcome special requests and can source products based on your needs.
Contact & Support
Q: How can I contact customer support?
A: You can reach us via email at support@mooresignaturedeals.com or through our Contact Us page.
Q: What are your customer support hours?
A: Our team is available Monday-Friday from 9 AM to 6 PM (CT).